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Privacy Policy

Last Updated: January 8, 2026

Your privacy and the security of your health information is our top priority

HIPAA Compliance

We are fully compliant with the Health Insurance Portability and Accountability Act (HIPAA)

Our home care services are subject to HIPAA regulations. We maintain strict safeguards to protect your Protected Health Information (PHI) and ensure your medical information remains confidential and secure at all times.

Administrative Safeguards

Policies and procedures to protect PHI

Physical Safeguards

Secure facilities and equipment

Technical Safeguards

Encryption and access controls

Information We Collect

Personal Information

  • Name, contact information, and emergency contacts
  • Date of birth and Social Security Number (for billing purposes)
  • Payment and insurance information
  • Login credentials and account preferences

Protected Health Information (PHI)

  • Medical history, diagnoses, and treatment information
  • Medication lists and prescriptions
  • Physician and healthcare provider information
  • Care plans and service documentation
  • Visit notes and caregiver observations
  • Assessments and health status updates

Usage Information

  • Website and portal usage data
  • Device information and IP addresses
  • Communication logs and preferences

How We Use Your Information

We use your information only for legitimate purposes related to providing and improving our home care services:

  • Care Delivery: To provide personalized home care services tailored to your needs
  • Care Coordination: To communicate with healthcare providers, family members, and caregivers
  • Billing and Payment: To process payments and work with insurance companies
  • Scheduling: To arrange and manage caregiver visits
  • Quality Improvement: To monitor service quality and caregiver performance
  • Legal Compliance: To meet regulatory requirements and legal obligations
  • Safety and Security: To ensure the safety of clients and caregivers
  • Communication: To send appointment reminders, service updates, and important notices

Information Sharing and Disclosure

We respect your privacy and will never sell your personal or health information. We may share your information only in the following circumstances:

With Your Consent

We share information with family members, authorized representatives, or others you designate.

For Care Coordination

We share necessary information with physicians, hospitals, therapists, and other healthcare providers involved in your care.

With Our Caregivers

We provide our caregivers with the information they need to deliver safe and effective care.

For Payment and Operations

We share information with insurance companies, billing services, and payment processors as needed.

As Required by Law

We may disclose information when required by law, court order, or government regulations.

For Health and Safety

We may disclose information to prevent serious harm to you or others, or to report abuse or neglect.

Data Security

We implement comprehensive security measures to protect your information:

Technical Security

  • 256-bit SSL/TLS encryption
  • Secure, encrypted databases
  • Multi-factor authentication
  • Regular security audits
  • Intrusion detection systems

Organizational Security

  • Role-based access controls
  • Employee training on HIPAA compliance
  • Background checks for all staff
  • Confidentiality agreements
  • Incident response protocols

Your Privacy Rights

Under HIPAA and applicable privacy laws, you have the following rights:

Right to Access: Request copies of your health records
Right to Amend: Request corrections to your health information
Right to an Accounting: Request a list of disclosures of your information
Right to Request Restrictions: Ask us to limit how we use or share your information
Right to Confidential Communication: Request communication through specific means or locations
Right to a Paper Copy: Receive a paper copy of this privacy notice

Breach Notification

In the unlikely event of a breach of your unsecured protected health information, we will notify you without unreasonable delay and no later than 60 days after discovery of the breach. We will also notify the U.S. Department of Health and Human Services and, if applicable, the media, as required by law.

Data Retention

We retain your health information for the minimum period required by law and regulation. Medical records are typically retained for at least 7 years from the date of service, or longer if required by state law or ongoing treatment needs. After the retention period, records are securely destroyed in accordance with HIPAA requirements.

Children's Privacy

While we provide care to individuals of all ages, our online services are not intended for use by children under 13. When providing care to minors, we work with parents or legal guardians and obtain appropriate consent for treatment and information sharing.

Changes to This Privacy Policy

We reserve the right to modify this privacy policy at any time. Changes will be effective immediately upon posting to our website. We will notify you of material changes via email or through your client portal. Your continued use of our services after changes are posted constitutes acceptance of the revised policy.

Contact Information

If you have questions about this privacy policy or wish to exercise your privacy rights, please contact us:

Privacy Officer

Email: privacy@homecare.com

Phone: 1-800-HOME-CARE

Mail: 123 Care Street, Suite 100, City, State 12345

You also have the right to file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights if you believe your privacy rights have been violated.